nova88 Privacy Policy

Introduction and Scope of Policy

This Privacy Policy is published by nova88 ("we", "the company") and applies to all individuals who use the nova88 online betting platform through this website, including registered players, visitors without an account and anyone who contacts our support team.

By registering an account, using our services or visiting the nova88 website, you agree that your personal information is collected and processed in accordance with the terms set out in this Privacy Policy. We encourage you to read this document carefully before using any part of our platform.

nova88 operates under international licensing and is committed to ensuring your personal data is managed in a responsible, secure manner that meets globally accepted industry standards. Our platform is intended only for individuals aged 21 and above.

Information We Collect

nova88 collects your personal information through several means, including when you register a new account, carry out financial transactions, contact customer support or use certain features on the platform. The categories of data we collect are as follows:

• Identity information: Full name, date of birth, identity card number (MyKad) or passport, and images of identity verification documents for the KYC (Know Your Customer) process.
• Contact information: Email address, mobile phone number, and mailing address if required.
• Financial information: E-wallet account details (Touch 'n Go eWallet, DuitNow), online banking information (FPX) and crypto wallet details (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform activity data: Betting records, transaction history, game preferences and account usage patterns.
• Technical information: IP address, device type, operating system, browser used and login session data.

Purpose of Use of Information

The personal data we collect is used solely for the operation and improvement of nova88 services. We do not use your data for purposes outside the following scope:

• Verifying player identity and processing new account registrations.
• Processing deposits, withdrawals and all financial transactions on the platform.
• Delivering bonuses, offers and account notifications directly related to our services.
• Meeting legal compliance requirements and licensing regulations, including anti-money laundering (AML) and counter-terrorism financing.
• Detecting and preventing fraudulent activity, account misuse and security threats.
• Improving platform functionality, refining the user interface and enhancing the overall player experience.
• Providing responsive and effective customer support in Malay and English.

Disclosure of Information to Third Parties

nova88 takes your data privacy seriously. We do not sell, rent or disclose your personal information to any third party for marketing purposes. However, in certain situations, trusted third parties who are bound by strict confidentiality agreements may need to receive your data for the following purposes:

• Payment processors: E-wallet providers, banks, FPX gateways and crypto platforms that process your deposit and withdrawal transactions.
• Technology providers: Companies that support the technical infrastructure of the nova88 platform, including server hosting and security systems.
• Regulatory bodies: International licensing authorities or law enforcement bodies when required by applicable law.
• Game software providers: Game studios that supply slot and live casino content for the nova88 platform may receive limited, anonymised session data for technical purposes.

All these third parties are subject to strict confidentiality agreements and are only permitted to process your data to the extent necessary for their specific tasks.

Data Security and Protection

nova88 implements multiple layers of technical and procedural security to ensure your personal data is protected from unauthorised access, loss, modification or unintentional disclosure. The measures we take include:

• 256-bit SSL encryption for all communications between your device and nova88 servers.
• Multi-tier firewall systems and continuous 24-hour security monitoring.
• Strict internal access controls — only authorised staff may access player personal data.
• Password storage using irreversible hashing methods.
• Regular security audits by independent parties to identify and address any system vulnerabilities.

While we take all reasonable steps, no digital security system can be guaranteed 100% secure. We recommend nova88 players keep their account passwords confidential and not share login information with anyone.

Use of Cookies and Tracking Technologies

The nova88 website uses cookies — small text files stored on your device — to improve the browsing experience, maintain login sessions and analyse how visitors use our platform. The types of cookies we use:

• Essential cookies: Required for basic website functionality, including user sessions and security. These cookies cannot be disabled.
• Performance cookies: Collect anonymous analytical data to help us understand how visitors interact with the platform.
• Functional cookies: Save user preferences such as language and display settings to make future visits easier.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the nova88 website.

Data Retention Period

nova88 only retains your personal data for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable law and licensing requirements. In general:

• Active account data is retained for as long as your account remains active on the nova88 platform.
• After an account is closed, we may retain certain records for a period determined by legal requirements and AML regulations.
• Financial transaction records are retained for the minimum period set by our international licensing body.
• Direct marketing data is deleted when you unsubscribe or request deletion.

After the relevant retention period ends, your data will be securely deleted or anonymised in accordance with nova88 internal procedures.

Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be transferred to and stored on servers located outside Malaysia. In all such cases, nova88 ensures that:

• Data transfers are only made to destinations with an equivalent or higher level of data protection.
• Appropriate data transfer agreements are in place to protect your privacy rights.
• Data recipients outside Malaysia are subject to confidentiality and security obligations equivalent to those in this Privacy Policy.